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  • Writer's pictureWatertight Roofing Services

The Watertight Roofing Customer Experience: A Team Effort


Customer and contractor shaking hands

In an ideal world, roofing projects would be executed and finished without a hitch. But in the real world, homeowners and contractors must work together to ensure that the project is managed and completed to everyone's satisfaction.


Watertight Roofing Services is dedicated to providing the best possible customer experience. Here are a few tips to help navigate our working relationship once you have chosen us as your roofing contractor:


Set clear expectations. Make sure that you and Watertight Roofing Services are on the same page about what is expected of each other. This will help to avoid any misunderstandings or conflicts down the road.


Be involved in the decision-making process. Don't just leave everything up to the salesperson. Be involved in choosing the materials, the design, and the timeline.


Prepare for delays. Roofing projects can often be delayed due to weather or other unforeseen circumstances. Watertight Roofing Services will always attempt to notify you promptly if there are any delays or other issues.


Don't be afraid to ask for clarification. If you don't understand something, ask the salesperson to explain it to you.


Be willing to compromise. There may be times when you need to compromise on some of your expectations in order to get the project done within your budget or timeline.


Document everything. This includes keeping records of all communications, decisions, and changes to the project. This will help to protect you in case there are any disputes down the road.


Be positive and supportive. A positive attitude will go a long way in helping the project go smoothly.


Trust us. Don't micromanage the project or try to second-guess our decisions. You chose Watertight Roofing Services for a reason. Let us do what we do best and be confident that your roof is in good hands.


Watertight Roofing Services appreciates our existing customers and looks forward to welcoming new customers to our family. Call us today at 813-971-5404.

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